Hello Stay House Rules and Booking Terms

Under the rules of Taiwan's Tourism Administration for the standard contract of direct bookings by individual guests at hotels and B&Bs (the terms it must and must not contain), our contract always uses full prepayment of the agreed room rate.

• Payment deadline and holding your dates: After you sign the contract online, pay the room total plus the NT$5,000 deposit in one transfer within 4 hours to confirm the booking and hold your dates; after that, the system releases the dates to other guests.
• Deposit (NT$5,000): To protect the house and both sides, we take a deposit of NT$5,000, paid together with the room rate after you sign. Before check-out, leave your refund account (bank code, account number and account name) on our official LINE. Once the housekeeper has checked that nothing is damaged and the house rules were kept (no smoking indoors, the house not left excessively messy), the full deposit is transferred back on check-out day, without interest; if there is damage or a rule was broken, we deduct the costs under the contract and refund the rest.
• Declare your real group size: Please stay with exactly the number of guests you booked. If more guests turn up without notice, we charge NT$1,800 per extra person per night.

A whole-house stay means the entire house is reserved for your group alone: once you book, we close those dates to everyone else. The contract therefore always applies the standard contract's rule of keeping the amount paid for one year, to use toward a later stay:

• Same-day cancellation or no-show: If your cancellation reaches us on the day of your stay, or you do not cancel at all, we may keep the full prepaid room rate.
• Natural disasters and force majeure: If the contract cannot be carried out because of force majeure or another cause neither side is responsible for (for example a land typhoon warning for Kaohsiung from the Central Weather Administration, or offices and schools closed), we refund everything you paid, without interest.

• Early luggage drop-off: On check-in day you can leave your luggage in the 1F shared space from 12:00 noon. Please tell the housekeeper in advance and leave right after, so the house can be deep-cleaned and UV-disinfected.
• No luggage storage after check-out: To protect the next group's privacy and our cleaning that day, we cannot keep luggage after check-out; we suggest the paid lockers at Yanchengpu MRT Station.
• Late check-out: Only with our prior agreement, at NT$1,800 per hour; more than 4 hours counts as an extra night (depending on that day's bookings).
• Online contract and ID upload: As Taiwan's hotel regulations require, please sign the contract online under your real name before check-in and upload the main guest's ID (national ID, residence permit or passport; a health insurance card is not accepted).

• No illegal or dangerous activities: Drugs, gambling, betel nut, fireworks, dangerous items, open flames or barbecues indoors or outdoors, and any illegal or indecent behavior are strictly forbidden. If found, we call the police and end your stay with no refund.
• Pets: We are not a pet-friendly stay, and pets are not allowed as a rule. Small cats and dogs need our written approval in advance (we cannot accept requests on check-in day); once approved, the cleaning fee is NT$800 per pet. Pets must stay off beds and sofas, and any damage is charged at cost.
• No visitors: To protect every guest's privacy and safety, only that day's registered guests may enter: no viewings, and no one else is allowed inside.
• Owner's private areas: Your stay covers the 1F island kitchen and the rooms opened for you; everything else, including the rooftop terrace and the stairs up to it, is the owner's private space. Do not enter without permission: if anyone does, we report it to the police as trespass under Article 306 of Taiwan's Criminal Code.

• Leave shared spaces as you found them: The open island kitchen and the manual mahjong table are free to use during your stay. Afterwards, please wash the dishes, put everything back, switch off the power and air conditioning, and save water.
• Rubbish: Sort and bag your rubbish, leave it at the 1F front door when you go out the next day and tell the housekeeper on LINE; we will have it collected.

These terms apply to every booking of 2 nights or more. To give you the best price for a longer stay and to save resources, the multi-night rate does not include daily housekeeping or fresh linen and toiletries (and we do not offer them unasked). You still have the shared spaces and the rooms of your plan to yourselves throughout.

• Changing your booking: If you ask to change the dates, number of nights, room type or number of rooms after booking and we agree, there is no fee for the change.
• Keeping the rooms in order: We make sure the rooms are fit for use during your stay; if equipment fails through no fault of yours, you can ask us to fix it promptly or move you to another room.
• Personal data: We keep your personal data confidential as the law requires, and never use or disclose it beyond the contract without your consent.
• Disputes and governing law: This contract is governed by the laws of the Republic of China (Taiwan); dispute handling may not exclude the consumer jurisdiction rules of the Consumer Protection Act and the Code of Civil Procedure.